Job Description

Position Summary

The General Manager position is responsible for day to day operations, leads the DSM departments: Human Resources/Accounting; Building Grounds and Vehicles; Funeral Directors/Arrangers; Removal Staff (day and night)/ EDRS Department, Staff Associates; Preparation Room Staff; Night Staff. Hold self and all direct staff to accountable for competing all company assigned assignments, including compliance (OSHA, FTC, Harassment prevention. Oversees all Team Members participating in services ensuring that each staff understands their role and is professionally representing our company.

Essential Duties and Responsibilities

• Leads all labor-management components for the location’s staff i.e. scheduling, labor margins, overtime, timecards/blue sheets.
• Maintains excellent customer service standards, works and directs managers, supervisors in all departments.being a company ambassador to the community and team member development that creates, supports, and sustains a high performance, innovative, and family oriented culture. A General Manager interacts directly with clients families, handling all aspects of the service and ensuring the client family receives an excellent customer service experience.
• Promote, build community relationships.
• Ensure each family is presented with all service and merchandise options; hold weekly staff huddles/updates; quarterly full staff meetings.
• Contributes to the overall efficiency by maintaining open and effective communication and maintaining accurate and timely client files, adhere to payment policies;
• Maintains customer service standards; leads facility management to include working with building and grounds staff ensuring the vehicles, building and grounds, I.e. landscaping, painting, and parking lot adequately maintained and facilities look clean and maintained. 
• Leads and oversees and work with staff to manage all financial components, including vendor relationships, accounts payable and receivable, labor management, and oversee balanced staff schedule and vacations
• Staff Leadership: Recruits, trains, and manages licensed funeral directors and funeral arrangers, preparation room staff, building, vehicles staff, funeral services, evening staff, and staff associates/EDRS personnel.
• Financial Management: Oversees the location's Profit & Loss (P&L), monitors annual budgets, and works with President annually to determine pricing for services and merchandise.
• Operations & Compliance: Ensures all services run on schedule and that the business remains fully compliant with state and federal regulations (e.g., permits, death certificates, and FTC rules). 

Knowledge, Skills & Abilities

• Compassionate and kind with families and staff but firm when there are needs or issues to be addressed. Supports teamwork and staff working together to get things done and always striving to please the families we serve.
• Detailed oriented
• Hardworking, long-term goals 
• Proactive in getting work done and works well with others
• Positive attitude with families, staff, clergy and the community we serve.
• Works under the President coordinating and getting things done
• Some public relations attending some community and church events.
• Local person/a plus if born and raised or at least grew up in SF Bay Area – preferably SF and SM roots

Education & Experience

• Education: Bachelor's degree or above; hospitality, hotel management, business degree.
• Experience: A minimum of 4 to 9 years of combined hospitality experience and business management
• Valid state issued funeral director license a plus but not required.
• Demonstrates business/management , customer service and good managerial skills with staff; willingness to learn all aspects of funeral services;
• Take advantage of ongoing training opportunities within the funeral service industry;
• Ability to lead and support the customer satisfaction; works cohesively with staff and builds strong relationships with all staff to give excellent customer service with empathy and kindness.

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