Job Description

Who We Are

Dermalogica stands tall as a beacon in the professional skincare realm, winning the trust of skin therapists across the globe. As a shining gem in the crown of the Unilever Prestige family, our commitment isn't just to nurture skin, but also to redefine industry standards with revolutionary skincare innovations. With a commitment to innovation, sustainability, and excellence, Dermalogica has been at the forefront of the skincare industry for over three decades. Bolstered by our International Dermal Institute – the apex of post-graduate skin and body therapy training – we are on an exhilarating journey of expansion. And you could be a part of this adventure!

Inspire Learning. Build Relationships. Empower Future Skin Therapists.

At Dermalogica, education is at the heart of everything we do. As an Education Guidance Specialist , you'll play an integral role in connecting students and professional skin therapists with the education they need to grow their careers. Through personalized guidance, relationship-building, and exceptional customer service, you'll help prospective and returning students discover the right learning opportunities while supporting the success of our Dermalogica Learning Spaces.

If you enjoy building connections, thrive in a fast-paced environment, and are passionate about helping others succeed, we'd love to meet you.

What You’ll Do

Drive Education Enrollment

• Proactively connect with prospective and existing students, as well as Dermalogica accounts within your assigned territory, to promote classes, Undergraduate Student Days, product launches, on-tours, and special events.
• Guide students through the enrollment process by understanding their goals and recommending education that supports their professional growth.
• Process registrations, payments, and student records with accuracy and attention to detail.
• Follow up with registered students to confirm attendance and ensure they have everything needed for a successful learning experience.
• Re-engage students who have canceled or missed classes by helping them find future education opportunities.
• Build lasting relationships that encourage continued participation in Dermalogica's educational programs.
• Maintain accurate student records and ensure compliance with all enrollment procedures and database standards.

Deliver an Exceptional Student Experience

• Provide outstanding customer service through every interaction via phone and email.
• Respond promptly to registration inquiries and recommend education opportunities that align with each student's needs and career aspirations.
• Use active listening, thoughtful questioning, and consultative communication to create personalized experiences.
• Represent the Dermalogica brand with professionalism, warmth, and enthusiasm.
• Identify trends, document customer feedback, and communicate opportunities for continuous improvement to leadership.

What You’ll Bring

We're looking for someone who is passionate about helping others learn and grow while delivering an exceptional customer experience.

You will be successful in this role if you have:

• Excellent communication and relationship-building skills.
• A customer-first mindset with outstanding active listening abilities.
• Strong organizational skills and exceptional attention to detail.
• The confidence and motivation to make proactive outbound calls.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• A positive attitude, collaborative spirit, and commitment to continuous learning.
• Flexibility to adapt to changing business needs.

Key Skills and Abilities

How Success Is Measured

Success in this role is driven by your ability to:

• Achieve student enrollment and attendance goals.
• Maintain accurate registration and student records.
• Consistently meet outbound call and follow-up expectations.
• Deliver exceptional customer service that builds long-term student relationships.
• Ensure data integrity and compliance with enrollment procedure

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in a customer service, sales, or call center environment.
• Experience within the professional skincare, beauty, wellness, salon, or education industry is preferred.

What We Offer

• Competitive Compensation
• Medical, Dental, Vision Insurance
• Paid Time Off
• Monthly Product Allowances
• Annual Fitness Reimbursement
• 401(k) plus company matching
• Life/Accident/Disability insurance
• Wellness programs
• Paid family leave
• Domestic partner benefits
• Education/training programs
• Thrive in a hybrid work environment (3 days in office)

The expected base hourly pay rate is $19-$20/hr. The exact base pay rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.
• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.

Ready to make a meaningful impact and advance your career with a global brand revolutionizing the skincare industry? Apply now and complete your online application. Rest assured, all applications will be thoughtfully reviewed, and our HR team will contact you if your skills align with the position.

Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.

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