Join Our Team as a Contact Center Specialist
Ellsworth AFB/Box Elder, SD | Full-Time (40 hours/week)
Looking for a stable, meaningful job where people actually care about each other—and you? You might be just who we need.
Sentinel Federal Credit Union is hiring a friendly and dependable Contact Center Specialist to join our team in Rapid City. This role works directly with members over the phone and through electronic channels to answer questions, resolve concerns, and provide support across a wide range of accounts and services.
If you enjoy helping others, solving problems, and being part of a team that values communication, accuracy, and member experience, this may be the right opportunity for you.
This position offers the opportunity to build strong knowledge of credit union operations, member services, and financial products while working for an organization that believes in teamwork, stability, and promoting from within.
Training for this role will be conducted in-office during the initial training period, with the potential for remote work after training is completed, if desired and approved.
Pay Range
Why You’ll Love Working at Sentinel
We invest in our people—because when our employees thrive, our members do too.
Benefits That Actually Matter
Time Off & Perks
Growth & Development
What You’ll Do
Answer incoming member calls and respond to questions regarding accounts, loans, payments, and services
Research and resolve member inquiries, concerns, and account discrepancies in a timely and professional manner
Process account maintenance requests such as address changes, stop payments, account closures, and card orders
Provide support for online banking, mobile deposits, and other digital services
Assist members with transactions including transfers, payments, and wire requests
Educate members on Credit Union products and services and identify opportunities to better serve their needs
Maintain accurate records and follow up on member requests to ensure resolution and satisfaction
Follow all Credit Union policies, procedures, and security guidelines while maintaining confidentiality
Who You Are
At least 18 years old with a valid driver’s license
High School Diploma, GED, or equivalent required; additional education preferred
One year of customer service or related experience preferred
Strong communication skills, both verbal and written
Comfortable working with multiple systems, technology, and detailed information
Detail-oriented with strong organizational and problem-solving skills
Able to maintain confidentiality and handle sensitive member information accurately
Friendly, dependable, and able to work effectively in a team environment
Able to sit, stand, and perform computer-based work throughout the day
What We’re Really Looking For
You’re someone who:
Communicates clearly and professionally
Stays calm and positive when handling multiple calls or complex situations
Takes initiative and follows through on tasks and member requests
Enjoys helping others and creating a positive member experience
Values accuracy, teamwork, and accountability
Schedule
How to Apply
Ready to take the next step?
Email your resume to hr@sentinelfcu.org or apply directly through our careers page.
We’re excited to meet you!
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